Customer Support Center of iSpring | PureDrop

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Commericial Reverse Osmosis: RCB3P (6)

Q01 Could this handle water with a TDS of 4000 mg/l?

Q02 Where can I find the name for the replacement filters needed for this system?

Q03 I am setting up a 100 gallon tank for rinsing cars spot free. Would this be your best product for that purpose?

Q04 What's the difference between this system and the "iSpring wgb32b 3-stage 20-inch big blue whole house water filtration system with fine sediment and carbon"?

Q05 What is the waste ratio?
Commericial Reverse Osmosis: RCS5T (10)

Q01 Can this be paired with a pressure tank and pump to hold some water in reserve?

Q02 What is a 1:1 Drain Ratio?

Q03 How much water at what max PSI and GPH will this handle? I have a big shower and inline water pressure booster for the whole house.

Q04 Is this designed for and can it be used as an entire house system?

Q05 Do you have a DI filter that I can add to this system?
Counter top Water Filter: CKC1 CKC1C CT10 (5)

Q01 Does this remove chlorine?

Q02 Does it remove arsenic?

Q03 Is it easy to install or do I need a plumber?

Q04 How can I tell when to replace the filter?

Q05 Does this remove any of the fluoride?
Faucet Filter: DFC1 DFW1 DFW2 (6)

Q01 Is this suitable for a bathroom sink?

Q02 What is the difference between the DFW1 and the DFW2? Do they use the same filters?

Q03 How can you tell when it's time to change the filter ?

Q04 Can it be used with hot water?

Q05 Where can I buy replacement filters?
How to use support center (1)

Knowledge, experience and tricks of using osTicket system.

How to view email headers
RO Fauect: GA1 series GK1 series GB1 series (7)

Q01 What is the flow rate of this faucet?

Q02 Does the faucet come with an air gap?

Q03 How long is the faucet stem?

Q04 What size hole is needed on the countertop?

Q05 What is included in the package?
RO Tank: T32M T55M T11M T20M (5)

Q01 what is the air pressure in the tank?

Q02 Will this tank work lying on its side?

Q03 Can I connect 2 tanks together for more water storage?

Q04 Do you have to fill the tank & then drain it after you install the new tank? How long does it take to fill the tank?

Q05 Can this be used with a simple carbon filter setup (non RO) to increase pressure?
Shower Filter: SF1S SF1W SFC 01 (4)

Q01 How do I know if this fits my shower? Does it include all parts needed for the installation?

Q02 Does this get clogged easily?

Q03 When do I need to replace the cartridge?

Q04 I saw a minor leaking between the connection of this filter and my shower head. What shall I do?
Undersink Water Filter\Non RO system: WCC31 US301 (8)

Q01 I would like to replace the filters. Which one would be better, the F3-GAC or F3-CTO?

Q02 How big should the opening in the countertop be? Can it fit in a 1" hole?

Q03 Does this lower TDS/ppm of the municipal water? I know it's not an RO system that would drop the TDS to single digits.

Q04 How do I know when the filters need to be replaced?

Q05 Can I use standard 10" filters on this system?
Undersink Water Filter\RO: RCC7 RCC7AK RCC7AK-UV RCC7P/RCC1P RCC7P-AK RCC1UP-AK/RCC1UP RCC7D/RCC7U RO500 (76)

The reverse osmosis water filtration systems usually installed in the cabinet under the kitchen sink, although could be installed anywhere, such as basement ceiling with the pipe going thru the kitchen floor.

AK Q01: How does the alkaline filter work? It says it "gives back" minerals such as calcium, but my water has no calcium to begin with and is already softened.(RCC7AK/RCC7AK-UV/RCC1UP-AK)

AK Q02 Are the minerals from a natural source or made in a lab? Which country are the minerals from?

AK Q03 Is it okay to install the alkaline filter before the tank? Why not?

AK Q04 What pH can I expect with the alkaline filter? (RCC7AK/RCC7AK-UV/RCC1UP-AK)

AK Q05 How does adding minerals increase the water's pH?
Undersink Water Filter\Ultra filtration System: CUW4, CU-A4 (9)

CUW4, CU-A4

Q01 How many gallons of water will be treated during a filter's lifespan before they need to be replaced? Also, is there a change indicator?

Q02 Has anyone tested the water that comes out of the filter with a TDS meter? I checked mine today and found that the TDS was the same as the tap water.

Q03 Does the water flow to a reservoir or straight to the tap?

Q04 Does this remove fluoride?

Q05 Can the CU-A4 be installed to the kitchen faucet?
Whole house Systems\Electronic Descaler Water Softener Alternative: ED2000 (18)

Q01 What are the operating voltage and dimensions of the ED2000?

Q02 Where do I install the ED2000?

Q03 Can you use cpvc?

Q04 Can this be installed on any type of pipe?

Q05 Which pipe gives best performance? Copper, steel, gi pipe or pvc pipe?
Whole house Systems\Spin Down Sediment Filter: WSP50/SL WSP100/SL WSP200/SL WSP500/SL WSP1000/SL (17)

Q01 Is this only supposed to be use in conjunction with a water softener?

Q02 Is there a mounting bracket available for this filter?

Q03 What is a 1" MNPT and what is a 3/4" FNPT?

Q04 Does it matter which direction the water flow goes?

Q05 What is the pressure rating on this filter? Our water pressure can be over 100 psi.
Whole house Systems\UV sterilizer: UVF55 (13)

Q01 Where can I buy the ballast if it is broken?

Q02 Where can I buy the replacement bulb?

Q03 Can I use it on city water?

Q04 At what wavelength, exactly does this operate?

Q05 Does this cost a lot in electricity to run?
Whole house Systems\WGB/WCB32 Series: WGB12B WGB21B WGB22B WGB22BM WGB22B-PB WGB32B WGB32BM WGB32B-PB (27)

Basic Knowledge Q01 Does this filter address TDS reduction?

Basic Knowledge Q02 What is the difference between this small whole house filter(10'') and big whole house system(20'')?

Basic Knowledge Q03 Will this decrease water pressure to the house?

Basic Knowledge Q04 What are the water pressure requirements for the WGB32B system to work?

Basic Knowledge Q05 Is this system suitable for well water?

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